“Optimizing Customer Success Teams for Startups”
Featured Speaker: Beth Yehaskel
Vice President of Customer Success at Jungle Scout and former VP of Customer Success at Spredfast
Customer Success teams are critical to SaaS businesses, but when is the right time to invest in one? How do you build a CS team from scratch, or evolve a Support function into a full CS organization? How do you measure success, use data to drive your decisions, and communicate the value of CS to other teams or stakeholders? Bring your questions and join Beth Yehaskel as she talks about her own experiences building, evolving, and optimizing Customer Success teams within small and medium SaaS companies. She'll speak about her experience with Customer Success at BtoB companies, as well as her most recent experience evolving a Support team into a full CS organization at a young BtoC company.
About Beth Yehaskel
Beth Yehaskel is a Customer Success executive focused on building. optimizing and scaling CS teams within small and medium SaaS companies. She has launched and evolved Customer Success organizations in both BtoB and BtoC environments and believes that delivering amazing customer experiences is what sets great companies apart from their competition. Beth has been working with technology companies for nearly 20 years, and loves helping vibrant, fast-paced companies leverage data, best practices, and strategic thinking to get ahead.